Question 1

Can I order a unit for next day delivery ?

Accepted Answer

This service is only available for those who live in London/ United Kingdom and will be sent via royal.
 
Yes you can order a wig for next day delivery, the order MUST be placed before 11am and an extra £70 must be paid in addition to the cost of your unit / bundles

Question 2

Where is my wig being shipped from?

Accepted Answer

Your unit / bundles are being shipped from the London UK

Question 3

What is density?

Accepted Answer

Density is used to describe how thick or full you want your unit to be.
 
Our units range from 130% to 200% please state this on request if you require more.

Question 4

Can I wash straighten and apply heat to my wig?

Accepted Answer

Yes you can wash and apply heat to your wig I would also recommend using our revamp service to maintain your units

Question 5

Can I swim in my hair ?

Accepted Answer

Yes you can swim in your wig please ensure you secure your wig with the straps provided in the unit. Also apply a deep conditioner as the chlorine could affect the Luster of the hair

Question 6

This is my first wig , what do I do ?"

Accepted Answer

If this is your first wig and you are struggling to find a suitable style or need advice. Please book a consultation with us via the website

Question 7

How long has Zahair London been established?

Accepted Answer

Zahair London has over 10 years of experience in the hair industry

Question 8

I have another question that is not part of your faqs?

Accepted Answer

Please send us a dm via our Instagram page @zahairlondon or send us an email Zahairlondon@outlook.com

Question 9

Do you ship worldwide?

Accepted Answer

Yes we ship world wide via Royal Mail and also DHL services

Question 10

How long does the hair last?

Accepted Answer

Our hair is of luxury quality and can last 3+ years when looked after . Treat the hair like you would your own when in use, with regular washes, deep conditioning and not overloading on products.

Question 11

Is blonde hair the same?

Accepted Answer

Due to being chemically lifted to a high 613 colour, the natural bonds have been loosened. Blonde hair requires additional care and is recommended for occasion or novelty wear.

Question 12

How do I return/exchange hair?

Accepted Answer

Unfortunately we do not offer returns as each wig is custom made however we can look into cases,just send us an email or a dm via Instagram and we can help resolve any issue

Question 13

Can I dye the hair?

Accepted Answer

Yes the hair can be both bleached and/or dyed to a variety of colours. We recommend that this is done by our colourist for more information send us an email

Question 14

How many bundles do I need?

Accepted Answer

This is highly dependent on the look you are going for. 
For hair 18" and under we recommend 3 bundles, for longer lengths, 4 bundles gives the best look . For clip-ins we recommend 3 sets (300g)

Question 15

How can I make the most of the hair?

Accepted Answer

Washing and conditioning every 4-6 weeks, using heat protector before applying heat, applying a tiny amount of serum occasionally

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