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shipping & returns

shipping policy

UK & Ireland Orders:

  • Please allow 4-7 working days to process your order and 2-3 days for delivery. For custom wig orders allow 4 -- 7 working days. All Ready to Wear wigs are processed and dispatched within 7-10 working days.

  • Delivery times can be between 7-10 working days during sale and promotions

  • Shipping fees: UK £3.99, Ireland £18

  • Express shipping will be delivered the next day as long as the order is confirmed before 
    11 am this service is only available for clients based in London however all orders will be delivered via Royal Mail Express delivery service.

  • You will receive a tracking number via email once your order has been dispatched

  • Please allow 1-3 working days to receive your order upon dispatch

  • A signature will be required upon receipt

 

International Orders

  • Please allow 7-10 working days to process and dispatch your order.

  • Shipping fees: Europe, USA & Canada £25. Rest of the world £45

  • All orders will be delivered via DHL Express delivery service

  • You will receive a tracking number via email once your order has been dispatched

  • Please allow 2-6 working days to receive your order upon dispatch

  • A signature will be required upon receipt

  • Any custom charges on orders placed must be paid for by the recipient. Zahair
    London is not responsible for these charges and has no control over the costs, as
    customs policies and import duties vary from country to country

 

Both standard and express services can be tracked online.

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Please note, Zahair London is not liable for any delays to the delivery of your parcel. Once
your order is dispatched our chosen courier service is liable for ensuring your delivery is
delivered within the above timescales.

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return & exchange policy

Due to the nature of our products, all sales are final. Refunds are not allowed. However, exchanges may be accepted subject to the terms and conditions below:

  • We will agree to exchange any purchased product for another product of an equal value or offer store credit if the product is returned within 72 hours after the recorded receipt of the item.

  • We will not accept any returns or exchanges of any products where the seal holding the hair together has been untied or cut off due to sanitation requirements.

  • All shipping and handling costs will be at the customer's expense, therefore, we suggest sending through a courier that provides tracking information and delivery confirmation since we are not responsible for lost packages.

  • We must receive the merchandise before an exchange can be made.

  • In the specific case of customized lace wigs, lace frontals and lace closures, they will not be accepted for returns or exchanged once the order has been placed.

 

In a case where any of the conditions above are not met, we reserve the right to refuse an exchange.

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